Privacy Policy
Our Privacy Policy applies to Eniola’s website and your use of this site indicates your consent for us to collect and process your personal information or data for the purposes set out in this policy.
What we do with your personal information
When you visit our warehouse, retail shop outlet or eniolafoods.com website and purchase our products, as part of the buying and selling process, we collect automatically your personal details such as: – your name, telephone number, address and email address.
Also, when you shop online on our website, we will obtain automatically the following details: name, address, email address, computer name, operating system, internet protocol (IP) address and connection time.
We may use the said information to learn more about your personal browser interests within our website and possibly for improving our services to you personally and the general public. With your permission, we may send you emails about our products, retail shop outlet, new products and other updates.
How we get you consent
When you visit us and shop in our retail shop outlet, warehouse or online within eniolafoods.com website, you provide provide us with your personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we request for your personal information for a secondary reason to contact you through telephone or email for marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
Can you withdraw your consent?
Yes, you have the right to withdraw your consent. When you opt in or consent to receive our marketing promotions, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us. Just click the “Unsubscribe” blue button at the bottom of the mail we sent you and we will update our mailing list.
Disclosure
*Please note that we may disclose your personal information, if we are required by law to do so or if you violate our Privacy Policy.
Payments
Our online store is hosted on a secured third-party with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through the third-party’s data storage, databases and the general application. They store your data on a secure server behind a firewall. We do not hold any personal data of any customer inhouse.
When you select the direct payment gateway on our site to complete your purchase, then the third-party stores your credit card data. It is encrypted through the United Kingdom Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere strictly to the standards set by PCI-DSS as managed by the PCI Security Standards Council – a joint effort of brands such as Visa, MasterCard, American Express and Discover.
*To know, follow the link: https://www.payments.service.gov.uk/security/
Services from Third-party
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies to enable you understand how your personal information is processed by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different location. If you have chosen or elected to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of this location in which that service provider or its facilities are located.
Once you have left eniolafoods.com online website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Web Links
We do not provide any web links to other websites except for our third-party gateway link that handles all our online payments. Be careful about web link advertising pops from Google and other sites. When you click on the links, you may be directed to a different site. We are not responsible for the privacy practices of other sites and we encourage you to read their privacy statements.
Security
We take reasonable precautions to protect your personal information, and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. When you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, be rest assured that we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Use of Cookies
Cookies are text files that is used to indicate your username and password, identify specific users connecting to our website. Normally this data is created, stored by the server each time you connect to our website and labeled with a unique ID unique to you and your computer. We use this information to improve our customers shopping activities and marketing our products too. Also, you have the right to disable cookies in your browser settings but you may not be able to utilise the site fully due to cookie limitations you have set on your own browser.
*Please note that we do monitor or have control or input to our third-party tool on our site that may take you to other sites on the internet. We understand, acknowledge, agree and provide access to such tools as is and as available without any warranty, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. When you use the optional tools offered through the site, it is entirely at your own risk and discretion. You must read their terms and conditions and ensure that you are familiar with it before you make any purchases.
Changes to this Privacy Policy
We reserve the right to modify this privacy policy at any time, so please feel free to visit our website to review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make changes to this policy, we will notify you about the update here so that you are aware.
Contact Us
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, you can contact our data protection officer by email: dataprotect@eniolafoods.com or
Data Protect Officer
Eniola Foods Enterprise
Unit 21 Forest Business Park
Argall Avenue
Leyton
London E10 7FB